Tag: communication
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Great Conversations Don’t Just Engage the Mind
Psychology and neuroscience suggest that much of what drives our thoughts, emotions, and behavior happens below the level of our conscious awareness. We like to believe we’re making deliberate, rational decisions, but in reality, our brains are constantly processing far more information than we’re consciously aware of. I believe one of the biggest limitations of…
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The Real Reason People Change
People don’t change simply because we want them to. They change when they have a breakthrough in thinking for themselves. When people arrive at the solution themselves, they own it. And that ownership is what leads to action. That’s easy to forget because when someone is struggling, our instinct is to help. The problem is…
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The Banana Problem
Let’s do a quick exercise. I’ll say a word, and I want you to notice the first thing that comes to mind. Ready?… Banana. What did you think of? When I do this exercise in workshops, the answers are all over the place. Banana bread! Monkey! Potassium! And there is always one person who says…
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Why Good Conversations Go Sideways
Have you ever walked into a conversation with the best intentions, and it still went completely sideways? Maybe it was a one-on-one with a direct report. Maybe it was a conversation with your spouse. Maybe it was your child. You started calm. You wanted to help. Then they said something that rubbed you the wrong…
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Running Toward the Burning Building
You are the one people bring their problems to. Someone walks in stuck, and before they have even finished the sentence, you can see the way out. You feel that familiar pull. Jump in. Fix it. Be the one who makes it better. That pull has a name. Save-the-day energy. It is the instinct to…
