Tag: leadership

  • The Patience Game

    I wrote Make Them Think for leaders of all kinds whose job, by trade or by nature, is to help people learn, grow and change their lives for the better. What a lot of people don’t know about the book is that it was born out of a corporate training I used to give for…

  • The Conversation Move that Gets People Unstuck Fast

    A client once stopped me mid-session and asked: “What are you doing?” He’d noticed a pattern. Every time he brought me a problem, I wasn’t asking him to explain it further. I was asking him something else entirely. I told him: “Every time you talk in problem terms, I ask about the solution.” He looked…

  • The 90/10 Rule: What great coaching actually sounds like

    A few weeks ago I received this review from Rachel M., a Lead Counsel who read Make Them Think: “I’ve always been most impressed by leaders who ask thoughtful, well-timed questions that seem to change the direction of a project. This book helped me understand why those questions work and how to start using them…